Billing FAQs & Guides
In this section, you will find commonly asked questions, processes, protocols and procedures related to all things billing in the practice. Have a question about billing that you don’t see listed here? Send us a quick note and we will do our best to answer your question!
What are CPT codes?
Common Procedure Coding (CPT) codes are used when submitting claims to insurance companies. Each type of service has it’s own unique CPT Code. The most common CPT codes used at Peak Professional Group, PLLC are the following:
90791- Assessment
90837- 53-60 min individual psychotherapy session
90834- 45 min individual psychotherapy session
90832- 30 min individual psychotherapy session
90847- family psychotherapy session w/ client
90846-family psychotherapy session w/out client
In our Electronic Health Record system (Theranest) we have a lot of variations to these codes that are specific to a client’s insurance company. A complete list of these codes can be located here.
Billing FAQs
What if I schedule an appointment and use the wrong CPT Code?
If you schedule an appointment with a client and have selected the incorrect CPT code (Service Type) you have a few options depending on where you are at with the appointment.
Before the appointment date & time- in Theranest> Client> Appointments> Select the appointment that needs changed (will say Upcoming under Status. Click on the blue hyperlink on the left side of the screen under Date/Time which will open up the appointment information. You can now change the appointment information. Quick How-to Guide can be found here.
After the Appointment date & time- If you have already seen the client and realize that the wrong service type was used, email Calina to let her know that a change needs to be made.
What if my client no showed for an appointment?
If you schedule an appointment with a client and have selected the incorrect CPT code (Service Type) you have a few options depending on where you are at with the appointment.
Before the appointment date & time- in Theranest> Client> Appointments> Select the appointment that needs changed (will say Upcoming under Status. Click on the blue hyperlink on the left side of the screen under Date/Time which will open up the appointment information. You can now change the appointment information. Quick How-to Guide can be found here.
After the Appointment date & time- If you have already seen the client and realize that the wrong service type was used, email Calina to let her know that a change needs to be made.
What is the Late Cancellation/No Show Policy and what do I do if this happens?
If you schedule an appointment with a client and have selected the incorrect CPT code (Service Type) you have a few options depending on where you are at with the appointment.
Before the appointment date & time- in Theranest> Client> Appointments> Select the appointment that needs changed (will say Upcoming under Status. Click on the blue hyperlink on the left side of the screen under Date/Time which will open up the appointment information. You can now change the appointment information. Quick How-to Guide can be found here.
After the Appointment date & time- If you have already seen the client and realize that the wrong service type was used, email Calina to let her know that a change needs to be made.